FAQs

General

Tours – Domestic Motorcoach

Charter Bus Rental

What size buses do you have?

We work with our sister company A1 Limousine, and a network of affiliates through our For People Going Places program to provide you with a fleet of buses that can hold up to 56 passengers. The size bus you will be traveling in will depend on the type of tour. All of our buses provide a safe and comfortable travel experience.

Do your buses have seatbelts?

Currently seatbelts are not mandatory on coach buses, therefore not all of our motorcoaches are equipped with them. However, we are currently working on installing seatbelts on all of our coach buses.

Can infants/toddlers travel on your buses? In car seats?

Infants and toddlers are more than welcome to travel on our buses. You may bring a carseat onboard, however, not all of our motorcoaches are equipped with seatbelts to secure it. As there may be an associated cost with bringing your child on your tour, we advise that you speak with one of our representatives prior to travel. If you do not plan to use your carseat during travel, it will be placed in our luggage compartments underneath the bus.

Does the bus have a restroom?

Yes. While our bus drivers do try to stop every few hours to give everyone a chance to stretch their legs and use the facilities, we do have an onboard restroom for emergencies. They should be used sparingly and children should always be accompanied by an adult when using the restroom.

Do your buses have charging outlets?

Some of our coaches are equipped with standard 110-volt electrical or USB outlets at each seat, however this amenity cannot be guaranteed.

Do your buses have WiFi?

For your convenience our tour buses are equipped with WiFi. This should be used sparingly for general internet browsing and checking emails. As this is a shared service among all passengers, we ask that you refrain from streaming audio, video and downloading large files. Connection speed will vary depending on the number of WiFi users on the bus. Service cannot be guaranteed for all trips.

Are pets allowed on board?

We welcome service animals on all of our tours. Please read more about our Service Animals Policy.

Are alcoholic beverages allowed on board?

Alcoholic beverages are not permitted on our packaged tours. They may be permitted on chartered trips. You can learn more about our alcohol and drug policies on our General Information page.

Are food and non-alcoholic beverages allowed on board?

We do allow passengers to bring food and non-alcoholic beverages on board. However, we ask that beverages be in non-breakable containers and that you clean up after yourself. Coolers must be stored underneath the bus in our luggage compartments. We greatly appreciate you ending your trip with our motorcoaches in the same condition which you started your journey.

Is smoking permitted on board the bus?

In accordance with the law smoking is not permitted aboard the motorcoach; this includes the use of e-cigarettes.

Are electronic cigarettes allowed to be used onboard?

No.

Do you offer any discounts?

Our team works very hard to bring you the best possible rates for each tour. Occasionally, we will send you special rates for those customers who have joined our (free) Triangle Passport Club. These special discounts can be found in our newsletter and you can sign up at the bottom of this page.

We do offer a First Responder/Military discount on every tour. Please contact one of our representatives for rates.

Please note this discount:

  • Only applies to the first responder/military member
  • You must provide proof of service (i.e. id#, badge, etc.) at the time of booking. Triangle Tours reserves the right to call and validate this information.
  • Does not apply to family members
  • Cannot be combined with other discounts/offers
  • Cannot be applied to an existing booking
Can I bring a Wheelchair? A Motorized Scooter?

Please refer to our ADA Policy.

Do you repair your buses in-house?

We work in tandem with our sister company A-1 Limousine, utilizing both their fleet and maintenance department. The A-1 Limo team is fully trained in maintaining our fleet for safe and comfortable travel. Their facilities offer state-of-the-art equipment for the optimal management and operation of all vehicles.

Do you have a lost-and-found?

We understand that sometimes our travelers can leave personal items behind. We do our absolute best to find your belongings and keep them safe, however we cannot guarantee the return of said items. Triangle Tours and our affiliates are in no way responsible for items that are left in the vehicle, stolen or damaged.
Should this happen to you please email lostandfound@triangletours.com call us toll-free at 888-927.8927.

*Please note that we may charge a delivery/shipping & handling fee for returning lost items and we are unable to hold any items longer than 30 days. Items left past 30 days will be donated.

Are you hiring?

We are always on the lookout for talented individuals to join our team. For a list of current openings please click here.

Can I book a trip online?

Yes. You can book directly online here.

How can I pay for my trip?

Triangle Tours accepts all major credit cards including Visa, MasterCard, American Express and Discover. Triangle Tours will also accept cash in advance at our office and personal checks with matching identification, both with a credit card guarantee.

Where are your pick up locations?

Our pickup locations can be found on each tour information page. Additionally, your confirmation email will provide you with our pickup location(s).
If you have a group of 10 or more people going on a tour, please speak with a representative about potentially scheduling a pickup location closer to your group.
For an additional fee, Triangle tours can arrange travel to (and from) your home to a common pick up location.

Is it safe to leave my car at one of your departure locations?

Triangle Tours tries to pair with establishments that offer convenience for our passengers. Parking is at your own risk and not the responsibility of Triangle Tours or the departure location. Should you have questions about your departure location please do not call the establishment directly; a member of the Triangle Team will be more than happy to assist you.

How far in advance should I arrive before departure?

We recommend arriving at least 20-30 minutes prior to your scheduled departure time.

How much luggage am I allowed to take with me?

Each traveler is permitted to bring one (1) piece of luggage to be stored in the luggage bay of the motorcoach. Additional bags may be accepted on the day of departure depending on space availability, however cannot be guaranteed. Any additional pieces of luggage may not be included in our hotel baggage handling and is the sole responsibility of the tour guest. In consideration of our drivers we request that luggage does not exceed 50 pounds. Should your luggage exceed 50 pounds it will be your responsibility to handle throughout the trip. A small personal item, such as a purse or backpack may be brought on the bus and stored in the overhead bins.

Do your buses have WiFi?

For your convenience our tour buses are equipped with WiFi. This should be used sparingly for general internet browsing and checking emails. As this is a shared service among all passengers, we ask that you refrain from streaming audio, video and downloading large files. Connection speed will vary depending on the number of WiFi users on the bus. Service cannot be guaranteed for all trips.

How do you assign seats on your trip?

Unless stated otherwise, there is no assigned seating on our tours.
*Please note that persons using mobility devices will be given priority seating.

Are your movies appropriate for all ages?

Any movies played aboard the motorcoach are rated G, PG and PG-13.

Is there a minimum age to travel alone on a packaged tour?

Travelers under the age of 18 years old must be accompanied by an adult. On overnight tours, travelers under 18 must also room with an adult.

What size beds do normal accommodations include? Can we upgrade to king-size beds? Can we upgrade our room?

Typically when we book our rooms we reserve rooms with two (2) beds. When making your reservations you may request an adjoining room or adjacent room. We will pass along these requests to the hotel. Unfortunately, we cannot guarantee that requests will be granted. Please speak with your Travel Representative about the possibility of a room upgrade.

Are gratuities included in the price of my tour package?

The cost of your total tour package includes gratuities for your Tour Driver (unless otherwise noted in the trip description), all baggage handling at hotels, meals included on the tour and all related taxes [unless otherwise specified]. While gratuities to the individuals below are not included they are always greatly appreciated. If you wish to extend a gratuity to other members of our team we have included the customary guidelines below:
Adventure Guide: $5/passenger per day
Step-on Guide (Local): $2/passenger for a 1/2 day sightseeing and $3 for a full-day sightseeing tour
Maid Services at hotels: $4/room per night

Is there a discount for children?

Some of our tours offer discounts to travelers 12 and under. Please see individual tours for details.

Do you offer any discounts?

Our team works very hard to bring you the best possible rates for each tour. Occasionally, we will send you special rates for those customers who have joined our (free) Triangle Passport Club. These special discounts can be found in our newsletter and you can sign up at the bottom of this page. Restrictions may apply, please see individual tours for full details.

We do offer a First Responder/Military discount on every tour. Please contact one of our representatives for rates.

Please note this discount:

  • Only applies to the first responder/military member
  • You must provide proof of service (i.e. id#, badge, etc.) at the time of booking. Triangle Tours reserves the right to call and validate this information.
  • Does not apply to family members
  • Cannot be combined with other discounts/offers
  • Cannot be applied to an existing booking
Will I need a passport?

You only need a passport if you are traveling outside of the United States.

Where can I find information on obtaining a passport?

https://travel.state.gov/content/travel/en/passports/requirements/where-to-apply.html

How much walking will I have to do while on tour?

The wonderful part about Triangle Tours is that each tour is unique! All tours require some level of walking, some more than others. If you have mobility concerns we recommend you speak with one of our Travel Representatives before booking your trip.

Can I bring a Wheelchair? A Motorized Scooter?

Please refer to our ADA Policy.

Is my trip transferable?

Yes, however you will need to speak with your Travel Representative to finalize these details.

What should I do to protect my trip in case I have to cancel?

We recommend purchasing our Tour Protection Trip Insurance. Please refer to our Tour Protection Policy for more information.

What is your cancellation policy?

Please refer to our Cancellation & Refund Policy.

When should I book my bus?

We highly encourage that you book your bus as soon as you know your travel plans.

Can I book a charter bus trip online?

Due to the intricacies that go into each Charter Tour we ask that you call us to book your trip. 888.927.8927

How do I reserve a charter bus?

A 50% deposit is required to book any motorcoach trip via credit card, cash or personal/business check.

How can I pay for my charter bus trip?

ALL TRIPS MUST BE PAID IN FULL 14 DAYS PRIOR TO DEPARTURE. Triangle Tours accepts all major credit cards including Visa, MasterCard, American Express and Discover. Triangle Tours will also accept cash in advance at our office and personal checks with matching identification, both with a credit card guarantee.

What if I have to make changes to my itinerary?

Please contact your Charter Representative directly prior to your final itinerary due date. Changes made after your final itinerary has been submitted may be approved on a case by case basis.

How do I prepare a good itinerary?

We require a detailed finalized itinerary listed with all stops with complete addresses (including cross streets), as well as anticipated timing.
For your safety Triangle Tours operates in accordance with US/Canada DOT Hours of Service Regulations. Any changes or modifications to the itinerary must be submitted to Triangle Tours prior to your trip to ensure these safety regulations are not violated. The Triangle Tours Driver will be furnished with your final itinerary and will be instructed to follow it. The Driver does not have the authority to deviate from the itinerary unless approved by your group leader or booker [and as long as any changes made are consistent with the US/Canada DOT Hours of Service Regulations. The US/Canada DOT Hours of Service Regulations state that a Motorcoach Driver may not have more than 15 hours on duty prepay and of those 15 house, only 10 may be spending actually driving].

When is my final itinerary due?

Your finalized, detailed itinerary is due at least seven (7) days prior to departure.

What if I have to cancel my charter bus?

Please refer to our Cancellation & Refund Policy.

What does my charter price include?

All of our charter pricing includes the base rate, a standard transportation fee, driver gratuity and driver meals. The following expenses might not be included: highway tolls, parking, entrance fees and other miscellaneous expenses. We recommend speaking with your Travel Representative to discuss all fees in detail. Charters that extend their trip longer than the contracted time will be charged the appropriate rate thereafter.

Can I request a specific Driver?

We will do our best to arrange for your requested driver to be assigned to your trip. However, we cannot guarantee that they will be available for your tour. We recommend submitting your request when you book with us.

Should we tip our Driver?

Gratuities for your driver are included in the price of your tour. If you feel that they have done an outstanding job any additional gratuity is at your discretion. We always encourage you to let them know you enjoyed your trip and would love if you would leave us a 5-Star review on Google or Yelp.

What if our bus breaks down on a trip?

Triangle Tours will work hard to ensure your group is back on the road as soon as possible. We work with numerous affiliates across the country who can assist us should we need support on the road.

How do I get a copy of Triangle Tours’ Certificate of Liability?

Please request this from one of our representatives.

Does the motorcoach have video capability to watch a movie?

Yes.

Where does the driver stay during my multi-day charter?

Unless otherwise specified, the chartering party is responsible for the overnight accommodations for each driver. Our representatives can assist you with booking these accommodations. The hotel must be able to accommodate on-site motorcoach parking. If onsite parking is not available, the booking party is responsible for any parking fees and/or taxi cab fees for the drive to get to/from the bus parking location.

Are children under 18 allowed on casino trips?

Children may ride the bus, provided they have proper adult supervision. Only adults 21 and over [with a valid form of ID] will be eligible to receive a casino bonus.

Browse Our Tours

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